Hi dear admin,
I have a user who is facing an issue on his laptop with an internet connection. He was unable to connect to his home network. He brought the laptop and when I checked it, the machine connects the network but says that “Not connected, secured” tried also with cable and does the same thing.
If I go the “Network and Sharing Options” it shows that “No currently active networks exist” even though it’s connected or plugged.
I tried to see if webpages are loading, and they do, but it won’t download Windows Updates, or in general, anything that it’s associated with Windows settings like if I go to the Windows Store, it won’t download anything or show that it’s not connected. Same thing if I go to Windows Update, it checks for updates and it says that it’s not connected to the internet.
I tried the usual commands from CMD like netsh, flushdns, etc. tried to remove and reinstall network drivers, updated drivers, system restore to the previous date but none of them helped.