Missing Array Drive After Bios Update

Hi,

An issue that I am facing is that I have updated my bios Asus Z10PE D16 WS which reset my raid setting to AHCI and when I went into the bios to put it back to RAID, 2 of my 4 HGST 4TB were listed that they are missing and window 10 file explorer volume failed.

I opened up the IRSTE program and I saw 6 drives where there should be 4 with 2 of them having identical serial numbers to 2 of the others with 0 appended and marked as missing with SCSI id of 255

Please see the following report:

ZitatSystem Report

System Information

OS name: Microsoft Windows 10 Pro

OS version: 10.0.18362

System name: CONFUCIUS

System Manufacturer: ASUSTeK COMPUTER INC.

System model: Z10PE-D16 WS

Processor: GenuineIntel Intel64 Family 6 Model 63 Stepping 2 2.395 GHz

Processor: GenuineIntel Intel64 Family 6 Model 63 Stepping 2 2.395 GHz

BIOS: American Megatrends Inc., 4101

Intel® Rapid Storage Technology enterprise Information

User interface version: 5.5.0.2012

Language: English (United Kingdom)

Intel controller: NVMe*

Number of NVMe* ports: 0

Intel controller: SATA (AHCI)

Number of SATA Ports: 1

RAID option ROM version: 0.0.0.0

Intel controller: SATA (AHCI)

Number of SATA Ports: 4

SATA driver version: 5.5.0.1334

NVMe* driver version: 5.5.0.1360

ISDI version: 5.5.0.2012

Storage System Information

RAID Configuration

Array Name: sSATA_Array_0000

Size: 14,904.09 GB

Available space: 0.02 GB

Number of volumes: 1

Volume member: RAID STORAGE

Number of array disks: 4

Array disk: PK1334PCK2XMMS

Array disk: PK2338P4HGXZKC

Array disk: PK2338P4H75RUC:0

Array disk: PK2338P4HJJB5C:0

Disk data cache: Enabled

Volume name: RAID STORAGE

Status: Failed

Type: RAID 5

Size: 11,178.06 GB

System volume: No

Data stripe size: 128 KB

Write-back cache: Enabled

Initialized: No

Close RAID Write Hole: Off

Parity errors: 0

Blocks with media errors: 0

Physical sector size: 4,096 Bytes

Logical sector size: 512 Bytes

Hardware Information

Controller name: NVMe* Devices

Type: NVMe*

Mode: RAID

Number of volumes: 0

Number of spares: 0

Number of available disks: 0

Rebuild on Hot Insert: Disabled

Manufacturer: 8086

Model number: 2F9C

Product revision: 2

Controller name: Intel® C600+/C220+ series chipset SATA AHCI Controller

Type: SATA

Mode: AHCI

Number of volumes: 0

Number of spares: 0

Number of available disks: 0

Rebuild on Hot Insert: Disabled

Manufacturer: 8086

Model number: 8D02

Product revision: 5

Controller name: Intel® C600+/C220+ series chipset SATA RAID Controller

Type: SATA

Mode: RAID

Number of volumes: 1

Volume: RAID STORAGE

Number of spares: 0

Number of available disks: 2

Rebuild on Hot Insert: Disabled

Manufacturer: 8086

Model number: 2827

Product revision: 5

Direct attached disk: PK1334PCK2XMMS

Direct attached disk: PK2338P4H75RUC

Direct attached disk: PK2338P4HJJB5C

Direct attached disk: PK2338P4HGXZKC

Direct attached disk: PK2338P4H75RUC:0

Direct attached disk: PK2338P4HJJB5C:0

Disk on Controller 2, Port 0

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Array disk

Size: 3,726 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Model: HGST HDN724040ALE640

Serial number: PK1334PCK2XMMS

SCSI device ID: 0

Firmware: MJAOA5E0

Physical sector size: 4,096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 2, Port 1

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Available

Size: 3,726 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Model: HGST HDN724040ALE640

Serial number: PK2338P4H75RUC

SCSI device ID: 1

Firmware: MJAOA5E0

Physical sector size: 4,096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 2, Port 2

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Available

Size: 3,726 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Model: HGST HDN724040ALE640

Serial number: PK2338P4HJJB5C

SCSI device ID: 2

Firmware: MJAOA5E0

Physical sector size: 4,096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 2, Port 3

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Array disk

Size: 3,726 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Model: HGST HDN724040ALE640

Serial number: PK2338P4HGXZKC

SCSI device ID: 3

Firmware: MJAOA5E0

Physical sector size: 4,096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 2, Port Unknown

Status: Missing

Type: Unknown disk

Location type: Unknown

Usage: Array disk

Size: 0 GB

System disk: No

Disk data cache: Enabled

Command queuing: None

Model:

Serial number: PK2338P4H75RUC:0

SCSI device ID: 255

Firmware:

Physical sector size: 00 Bytes

Logical sector size: 00 Bytes

Disk on Controller 2, Port Unknown

Status: Missing

Type: Unknown disk

Location type: Unknown

Usage: Array disk

Size: 0 GB

System disk: No

Disk data cache: Enabled

Command queuing: None

Model:

Serial number: PK2338P4HJJB5C:0

SCSI device ID: 255

Firmware:

Physical sector size: 00 Bytes

Logical sector size: 00 Bytes

Empty port

Port: 0

Controller SATA (AHCI)

Port Location: Internal


System Report

System Information

OS name: Microsoft Windows 10 Pro

OS version: 10.0.18362

System name: CONFUCIUS

System Manufacturer: ASUSTeK COMPUTER INC.

System model: Z10PE-D16 WS

Processor: GenuineIntel Intel64 Family 6 Model 63 Stepping 2 2.395 GHz

Processor: GenuineIntel Intel64 Family 6 Model 63 Stepping 2 2.395 GHz

BIOS: American Megatrends Inc., 4101

Intel® Rapid Storage Technology enterprise Information

User interface version: 5.5.0.2012

Language: English (United States)

Intel controller: NVMe*

Number of NVMe* ports: 0

Intel controller: SATA (AHCI)

Number of SATA Ports: 1

RAID option ROM version: 0.0.0.0

Intel controller: SATA (AHCI)

Number of SATA Ports: 4

SATA driver version: 5.5.0.1334

NVMe* driver version: 5.5.0.1360

ISDI version: 5.5.0.2012

Storage System Information

RAID Configuration

Array Name: sSATA_Array_0000

Size: 14,904.09 GB

Available space: 0.02 GB

Number of volumes: 1

Volume member: RAID STORAGE

Number of array disks: 4

Array disk: PK1334PCK2XMMS

Array disk: PK2338P4HGXZKC

Array disk: PK2338P4H75RUC:0

Array disk: PK2338P4HJJB5C:0

Disk data cache: Enabled

Volume name: RAID STORAGE

Status: Failed

Type: RAID 5

Size: 11,178.06 GB

System volume: No

Data stripe size: 128 KB

Write-back cache: Enabled

Initialized: No

Close RAID Write Hole: Off

Parity errors: 0

Blocks with media errors: 0

Physical sector size: 4,096 Bytes

Logical sector size: 512 Bytes

Hardware Information

Controller name: NVMe* Devices

Type: NVMe*

Mode: RAID

Number of volumes: 0

Number of spares: 0

Number of available disks: 0

Rebuild on Hot Insert: Disabled

Manufacturer: 8086

Model number: 2F9C

Product revision: 2

Controller name: Intel® C600+/C220+ series chipset SATA AHCI Controller

Type: SATA

Mode: AHCI

Number of volumes: 0

Number of spares: 0

Number of available disks: 0

Rebuild on Hot Insert: Disabled

Manufacturer: 8086

Model number: 8D02

Product revision: 5

Controller name: Intel® C600+/C220+ series chipset SATA RAID Controller

Type: SATA

Mode: RAID

Number of volumes: 1

Volume: RAID STORAGE

Number of spares: 0

Number of available disks: 2

Rebuild on Hot Insert: Disabled

Manufacturer: 8086

Model number: 2827

Product revision: 5

Direct attached disk: PK1334PCK2XMMS

Direct attached disk: PK2338P4H75RUC

Direct attached disk: PK2338P4HJJB5C

Direct attached disk: PK2338P4HGXZKC

Direct attached disk: PK2338P4H75RUC:0

Direct attached disk: PK2338P4HJJB5C:0

Disk on Controller 2, Port 0

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Array disk

Size: 3,726 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Model: HGST HDN724040ALE640

Serial number: PK1334PCK2XMMS

SCSI device ID: 0

Firmware: MJAOA5E0

Physical sector size: 4,096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 2, Port 1

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Available

Size: 3,726 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Model: HGST HDN724040ALE640

Serial number: PK2338P4H75RUC

SCSI device ID: 1

Firmware: MJAOA5E0

Physical sector size: 4,096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 2, Port 2

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Available

Size: 3,726 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Model: HGST HDN724040ALE640

Serial number: PK2338P4HJJB5C

SCSI device ID: 2

Firmware: MJAOA5E0

Physical sector size: 4,096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 2, Port 3

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Array disk

Size: 3,726 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Model: HGST HDN724040ALE640

Serial number: PK2338P4HGXZKC

SCSI device ID: 3

Firmware: MJAOA5E0

Physical sector size: 4,096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 2, Port Unknown

Status: Missing

Type: Unknown disk

Location type: Unknown

Usage: Array disk

Size: 0 GB

System disk: No

Disk data cache: Enabled

Command queuing: None

Model:

Serial number: PK2338P4H75RUC:0

SCSI device ID: 255

Firmware:

Physical sector size: 00 Bytes

Logical sector size: 00 Bytes

Disk on Controller 2, Port Unknown

Status: Missing

Type: Unknown disk

Location type: Unknown

Usage: Array disk

Size: 0 GB

System disk: No

Disk data cache: Enabled

Command queuing: None

Model:

Serial number: PK2338P4HJJB5C:0

SCSI device ID: 255

Firmware:

Physical sector size: 00 Bytes

Logical sector size: 00 Bytes

Empty port

Port: 0

Controller SATA (AHCI)

Port Location: Internal

So is there any solution for this problem…How do I remove the :0 from the serial numbers of the missing disk so that the array recognizes the 2 drives that are there?

Please guide me to the right…way

Thanking you…