We are trying to enable Seamless Single Sign-On(SSSO) while the Authentication enabled with Password Hash Sync Authentication(PHS). But When we try to enable the Seamless Single Sign-on using the AADConnect Configuration Wizard. The configuration failed with the error message : “An Error occurred while locating computer account“
Encountering the error message ‘An Error occurred while locating computer account’ during Seamless Single Sign-On (SSSO) activation can result from many factors. Ensure you follow these steps to troubleshoot:
Make sure you activate the Seamless SSO feature in Azure AD Connect.
Verify that the corporate device has properly joined the Active Directory domain.
If the computer account is missing or deleted, use PowerShell cmdlets to recreate them.
Check for the presence of Kerberos tickets issued for the AZUREADSSOACC computer account.
Purge existing Kerberos tickets using the klist purge command from the device, then retry the process.
Verify that the device’s time synchronises with Active Directory and the domain controllers.
Confirm the presence and activation status of the AZUREADSSOACC computer account in each AD forest where Seamless SSO is needed.
If issues persist, consult the following resources for more in-depth troubleshooting guidance:
