A very and fine good afternoon everyone!
Windows 10 on a Dell Precision Tower 3420 SFF.
A disk was inserted into the optical drive which can read it, it doesn’t interested to access the files…
after some time I rejected that one and I inserted another one but the pc thinks that the following discussion which I have inserted before that only running into it… I have found a few articles showing the same behavior, but no fixes.
I contacted Dell and Microsoft. Dell had me reinstall ALL dell-specific drivers. Microsoft wants me to
- ensure autoplay is turned on.
- make sure drivers are up to date
- reinstall windows.
- take the machine into Dell or the nearest Microsoft store.
This is what I sent MS yesterday to open case:
Here is the work-around I have come up with: I open the CD/DVD drive and install a disc. Windows read the disc as I open explorer and go to the drive and I can view the contents. I open the drive and change discs and close it. I hit F5 and I still see the same files and folders. I try to open one and it won't obviously.
So I open the drive again (using the button) and remove the disc. I press F5 and Windows sees the drive is open and tells me to insert a disc. I put in a different disc and close the drive and the OS reads the new disc. If I want to put in either the original disc or a 3rd/different one, I have to open the drive, press F5, then put in a disc, close the drive, and windows will read it.
What I ever I studied I experienced on it but it doesn’t seem to be correct
Such as I have reinstalled all the drivers and then I rebooted it and I reinstalled the device manager and I rebooted it
But can’t give me the satisfaction…
Any ideas are appreciated!
They can guide me…
Thanks a lot…