Error 0x800701E3 on EXTERNAL WD

I’m getting Fixing Error 0x800701E3 on EXTERNAL WD Drive when copying files to it (Win10 Home). Right-clicking the drive when running from the Tools properties, the tool says No Errors found. I tried the “Complete Drive Testing” from the WD Drive Utilities and it seems to be stuck at 10%. Can I try anything else to fix this?

Hi @Samuel,

The error message “The request failed due to a fatal device hardware error” appears when the user tries to copy or send files from the laptop to an external hard drive. And here are the main reasons it happens:

  • Cable problems. It may be damaged or poorly connected. As a result, data cannot be transferred.
  • Hardware issues on an external hard drive.
  • Other problems with an external hard drive. Most often, these bad sectors cause a “the request failed due to a fatal device hardware error” message.

Run the chkdsk command for the drive and see if its find any bad sector on the drive.

chkdsk c: /f /r

If you find any bad sector or block error then you need to contact WD for the replacement of the drive. I hope the drive is under warranty

Please check this out-

1: Check Your Drive for Errors

The first thing we need to check is that your hard drive is working properly and not failing. The simplest way to this is to use the Microsoft System File Checker . If the scan completes with errors, you may have a failing hard drive
Each hard drive manufacturer offers freeware diagnostic tools. You can Google for your hard drive brand name and diagnostics to find the tools you need. We also have some available here on MajorGeeks including Western Digital , Seagate , Maxtor , Hitachi , Samsung , and Fujitsu .

2: Update Drivers

Motherboard drivers are often overlooked, and they allow everything to communicate properly. You’ll need to go to the manufacturer’s website or use a program like Driver Booster to update your drivers. Intel motherboard need the Intel Chipset Device Software .

3: Reboot in Safe Mode

Rebooting into safe mode has proven to work for many people. Some articles suggest you disable startup items, but Safe Mode does that and more.

4: Clean Temporary Internet Files and Cache

Some people have reported that cleaning their hard drives of junk did the trick. We suggest using Wise Disk Cleaner or possibly CCleaner . Save your work and close any open programs before cleaning.

We haven’t tried this one, but we discovered many people who have had success trying it. We also think that checking your files for errors as suggested above should do the trick for anyone.

Open an elevated Command Prompt or PowerShell and type in:

chkdsk e: /F /R /X /B

Note that this could take hours, so if you have to do this you might wait until your computer is free for at least a few hours.

6: Format the Drive

In closing, some people have suggested formatting a drive. If the drive is empty or backed up, this might be your last chance. Open File Explorer, right-click on the drive to format and choose format .