I downloaded Malwarebytes free and when I try to scan, it runs for a few minutes until an error pops up saying I need to restart. Reinstalled it multiple times, the error always shows up. Also tried to download the fix tool but it also freezes up during installation. I was finally able to install it, but after it scanned for two hours, it froze. Please advise as to what might be causing these issues?
Hi, a conflict between Malwarebytes and Symantec Endpoint Protection was discovered recently. To fix the issue you have to add exclusions and reboot your computer a few times for both programs to start working correctly.
The AV Exclusions that need to be added to SEP are below
I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well)
- C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
- C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
- C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
- C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
- C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
- C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
- C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
- C:\Windows\system32\Drivers\farflt.sys
- C:\Windows\System32\drivers\mbae64.sys
- C:\Windows\System32\drivers\mbam.sys
- C:\Windows\System32\drivers\MBAMChameleon.sys
- C:\Windows\System32\drivers\MBAMSwissArmy.sys
- C:\Windows\System32\drivers\mwac.sys
Also please exclude the following folders too: (The complete folder)
- C:\Program Files\Malwarebytes\Anti-Malware
- C:\ProgramData\Malwarebytes\MBAMService
