Need some tips on explorer.exe crashes I have been experiencing lately. I purchased a legal copy of Windows 10 Home and Pro OS. My investigation so far uncovered that sfc /scannow and Dism /online /cleanup-image /restorehealth do not really help. However, once crashed, the system comes back up without any issues. It is just that explorer.exe likes to randomly shut down on its self. Any thoughts on this?
your purchased windows may be broken so please try Download windows 10 iso file from microsoft and install it.
Hi @Dav21,
Create another user with admin privileges, log in to the new user and check whether Explorer.exe is behaving the same.
If not then maybe your old user profile is corrupted. Explorer.exe crashing happens when a profile gets corrupted. Follow this article for guidance How To Delete User Profile in Windows 10
Hope this helps
Hi there,
Try to update your windows 10 to the latest version.
it may fix your crash.
Hello,
This issue can be caused due to any of the following condition is true:
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You may be using an outdated or corrupted video driver
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System files on your PC may be corrupt or mismatched with other files
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You may have a Virus or Malware infection on your PC
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Some applications or services running on your PC may be causing Windows Explorer to stop working.
However, before we proceed I would require some more information to assist you better.
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What is the make and model of the computer?
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Is your computer connected with a domain network?
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When exactly does it happens? Does it happens while working on a particular application? Like: Lync.
I would suggest you to try the following methods:
Method 1:
Run the Microsoft Hotfix and check if it helps:
Windows Explorer crashes randomly in Windows 7 or in Windows Server 2008 R2
Method 2:
Follow the troubleshooting steps from this Microsoft article and check if it helps:
Windows Explorer has stopped working
Note:
1. While Virus scan, any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
2. Clean boot: After troubleshooting, refer to this section ‘ How to reset the computer to start normally after clean boot troubleshooting ’.
3. In-place Upgrade: I highly recommend backing up all of your important files and folders onto an external storage device before attempting any type of OS repair or upgrade.
Method 3:
You may also try to uninstall the Lync software and check if it helps:
Uninstall or change a program
Hope the information helps. Let us know if you need further assistance with Windows related issues, we’ll be glad to assist you.
