HP Smart App scan not working in windows 10

[RafathR]

Hi,

Suddenly scan option not working in HP Smart App it shows the below error

I tried to reset/reinstall the app few times still same error

Any tips highly appreciated

Thanks

[tjnihal]

Hi @RafathR,

Did you check with another user account? I assume it will work. If that’s the case you need to recreate the user account for the affected user.

1. Login the PC with built-in administrator account
2. Delete the temp user profile in C:\users\
3. Delete the registry file for the temp user if available in the registry < HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList .>
4. Goto c:\users and rename the default folder to something like default.old (note: you need to enable hidden files in the view to view this folder)
5. This is the main step Copy the default folder (c:\users\default) from a good working computer and paste in the exact location (c:\users\default).
6. Now restart your computer and log in.

Thanks

[zura1994]

Hello

Please type here scanner model and connection type. It may be Scanner issue and PC can’t see your scanner

[VIkasmadan]

Hello @RafathR

It seems like your scanner is not detecting by computer
Is your scanner is inbuilt with printer and is it wifi, if so then restart router first
2. restart scanner
3. restart system
4 check it again if still you are facing problem then download full hp driver and reinstall latest driver…

Note: If is it connected using wire then check wire connection also
Is there any self test of scanner then check it and if self test is not working then it must be problem scanner.

[RafathR]

@tjnihal

Hi @RafathR,

Did you check with another user account? I assume it will work. If that’s the case you need to recreate the user account for the affected user.

1. Login the PC with built-in administrator account
2. Delete the temp user profile in C:\users\
3. Delete the registry file for the temp user if available in the registry < HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList .>
4. Goto c:\users and rename the default folder to something like default.old (note: you need to enable hidden files in the view to view this folder)
5. This is the main step Copy the default folder (c:\users\default) from a good working computer and paste in the exact location (c:\users\default).
6. Now restart your computer and log in.

Thanks

Hi @tjnihal, I will check on Monday.

[RafathR]

@zura1994

Hello

Please type here scanner model and connection type. It may be Scanner issue and PC can’t see your scanner

Hi @zura1994, Thanks for the reply. I am connecting the printer though via LAN through Windows store app. App working fine for other users who are in the same network.

[RafathR]

@VIkasmadan

Hello @RafathR

It seems like your scanner is not detecting by computer
Is your scanner is inbuilt with printer and is it wifi, if so then restart router first
2. restart scanner
3. restart system
4 check it again if still you are facing problem then download full hp driver and reinstall latest driver…

Note: If is it connected using wire then check wire connection also
Is there any self test of scanner then check it and if self test is not working then it must be problem scanner.

Hi @VIkasmadan, Thanks for the reply.

I will check on Monday and let you know

[RafathR]

@tjnihal

Hi @RafathR,

Did you check with another user account? I assume it will work. If that’s the case you need to recreate the user account for the affected user.

1. Login the PC with built-in administrator account
2. Delete the temp user profile in C:\users\
3. Delete the registry file for the temp user if available in the registry < HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList .>
4. Goto c:\users and rename the default folder to something like default.old (note: you need to enable hidden files in the view to view this folder)
5. This is the main step Copy the default folder (c:\users\default) from a good working computer and paste in the exact location (c:\users\default).
6. Now restart your computer and log in.

Thanks

Hi @tjnihal, I delete and recreated the user profile as per your suggestion but the same problem persist for the new user also. Not sure what to do now.

[RafathR]

@RafathR

@VIkasmadan

Hello @RafathR

It seems like your scanner is not detecting by computer
Is your scanner is inbuilt with printer and is it wifi, if so then restart router first
2. restart scanner
3. restart system
4 check it again if still you are facing problem then download full hp driver and reinstall latest driver…

Note: If is it connected using wire then check wire connection also
Is there any self test of scanner then check it and if self test is not working then it must be problem scanner.

Hi @VIkasmadan, Thanks for the reply.

I will check on Monday and let you know

HI @VIkasmadan,

Follow your step but not helpful

[tjnihal]

@RafathR

@tjnihal

Hi @RafathR,

Did you check with another user account? I assume it will work. If that’s the case you need to recreate the user account for the affected user.

1. Login the PC with built-in administrator account
2. Delete the temp user profile in C:\users\
3. Delete the registry file for the temp user if available in the registry < HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList .>
4. Goto c:\users and rename the default folder to something like default.old (note: you need to enable hidden files in the view to view this folder)
5. This is the main step Copy the default folder (c:\users\default) from a good working computer and paste in the exact location (c:\users\default).
6. Now restart your computer and log in.

Thanks

Hi @tjnihal, I delete and recreated the user profile as per your suggestion but the same problem persist for the new user also. Not sure what to do now.

Hi @RafathR,

Try to login with the new user account which is not logged in the PC before. I want to confirm this behaviour happing for all the new user account or not?

[digitalindialimited]

Hello,
You may try reinstalling your drivers for the device.

[Carissa]

@tjnihal

Hi @RafathR,

Did you check with another user account? I assume it will work. If that’s the case you need to recreate the user account for the affected user.

1. Login the PC with built-in administrator account
2. Delete the temp user profile in C:\users\
3. Delete the registry file for the temp user if available in the registry < HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList .>
4. Goto c:\users and rename the default folder to something like default.old (note: you need to enable hidden files in the view to view this folder)
5. This is the main step Copy the default folder (c:\users\default) from a good working computer and paste in the exact location (c:\users\default).
6. Now restart your computer and log in.

Thanks

Hi @tjnihal,

Thanks for this suggestion. I had the same HP Smart App scan not working error in Windows 10. By creating a new user profile for the user help me resolve this issue.

Thanks

[JesseJ]

Several HP Smart app users have encountered an issue where they are unable to scan documents using their HP printers through the app. This can be particularly frustrating and inconvenient, especially when important files or photos need to be scanned. There are various potential reasons for the malfunctioning of the HP Smart app’s scanning feature. These include corrupted or outdated app files, missing or incompatible drivers, network glitches, or printer-related errors.

Below this the troubleshooting steps which are effective solutions available to address this problem and restore the app’s functionality.

• Reset the app: Navigate to Settings > Apps > Apps & features > HP Smart > Advanced options > Reset. This action will purge the app’s cache and data, returning it to its default settings.

• Reinstall the app: Visit Settings > Apps > Apps & features > HP Smart > Uninstall. Subsequently, access the Microsoft Store to download and install the most recent iteration of the application.

• Update the drivers: Open Device Manager > Printers > HP Printer > Update driver. Opt for the “Search automatically for updated driver software” choice and adhere to the provided instructions.

• Restore Wi-Fi setup mode: Press and hold the Wireless button on your printer for a duration of three seconds until the wireless light starts flashing. Afterward, launch the HP Smart app and tap “Add Printer.” Then, proceed to follow the on-screen directives to establish a connection between your printer and the Wi-Fi network.

• Explore alternative software: Should none of the previously mentioned steps yield results, it might be worthwhile to experiment with alternative software options for scanning your documents. Examples include Windows Scan, HP Scan and Capture, or Adobe Acrobat Reader.

I hope the above help you solve the HP Smart App scan not working issue in Windows 10.