Logitech G502 lags and un-usability issues often in Windows 10

Hello expert,

I bought new Logitech G502 mouse for gaming purpose recently. I am using Windows 10 1903 18362.10006 for the last few days I am having my mouse polling rate set to 500Hz, or 1000Hz in Logitech G Hub. I think Logitech G502 causes extreme mouse input lag in all programs except for most games and makes my laptop almost unusable.

Everything works normally when the polling rate is set to 125Hz, and having it to 1000Hz worked before the most recent Windows update.I also noticed that when the polling rate is higher than the Task Manager’s reported overall CPU usage increases by 20-30% but this increase is not accounted for in the displayed CPU usage of individual programs.

Is this a known issue or has anyone had it happen with other mice or software? I think I should contact the Logitech support but I don’t know what to explain them my previous experience with the support was not helpful they just waste our time asking funny question which is not related to the problem. So, Now I am expecting the answer from the expert in this community

Please help me…

Please check steps below.
General troubleshooting steps
A. Reboot your computer. Generally, rebooting solves many problems.
B. Try a different USB port
C. In case of wireless mouse, pair it again with the computer
D. In case of wireless mouse, check if batteries are not weak.

Though you have reinstalled mouse drivers, however do these steps again. Take actions related to mouse (Check after each step A, B and C)
Windows Key+X (Or right click on Start) > Click Device Manager > View tab > Show hidden devices > Expand Mice and Other Pointing Devices > Right click on the mouse listed there >

A. Roll back - Click Properties > Roll Back - Under Drive tab, if Rollback Driver is enabled click it > Reboot

B. Uninstall - Uninstall > Reboot and the driver will be automatically installed

C. Update - Update Driver > Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer > Choose the driver > Click Next to update > Reboot
If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software > Reboot

Source - https://support.microsoft.com/en-us/help/17417/…

Hi @Basha09,

Poor computer performance can quickly lead to diminished overall work output, so removing mouse and keyboard issues will greatly improve efficiency. The most likely reasons could be interference from certain hardware or software, Windows settings, or types of peripherals used. Windows 10 mouse lags can appear during mouse cursor scrolling with a wireless Bluetooth mouse or track pad on Windows 10 laptop or desktop computers.

  1. Reinstall the mouse driver
  2. Update the graphics card driver
  3. Check the local area network settings
  4. End Realtek audio
  5. Other options

Let me know if the above solves your problems