I am having an issue in my laptop. Just recently it started appearing before we haven’t had this problem before when setting up new PCs with Office 365 Premium apps. The error below presents itself when setting up the Outlook account for the user. Has anyone seen this as this seems to be a new issue?
We have cleared the TPM chip, re-created profiles, disabled modern auth, disjoined/rejoined the domain, etc. with no luck. This client is not in a hybrid 365 setup and not using Bitlocker. Thanks for the help in advance.
Based on my research this error is related to Multiple Factor Authentication. Please follow the below instruction and let me know if this worked out for you:
Go to the folder:
C:\users%username%\AppData\Local\Packages\
Select Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy and rename the folder something like add .old in the end
When you sign-in any Microsoft application by default Microsoft store your credential on the Credential manager for further use. The above error description sees somehow Microsoft application are not able to store your credential on the credential manager.
Solution 1: Clean Credential Manager passwords:
Press WinKey and type Credential Manager on the search
Now restart your PC and try to open the Application again.
Solution 2: Create new user Profile:
Please follow the below steps to delete an existing user profile and create a new one.
Login the PC with built-in administrator account
Delete the temp user profile in C:\users\
Delete the registry file for the temp user if available in the registry < HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList.>
Goto c:\users and rename the default folder to something like default.old (note: you need to enable hidden files in the view to view this folder)
This is the main step Copy the default folder (c:\users\default) from a good working computer and paste in the exact location (c:\users\default).
Now restart your computer and log in.
Any of the above solutions will help you solve this error.
Thanks
I would like to add some additional information about error code 80090034 and highlight a common human behavior error in such situations. This error usually occurs due to an issue with the Trusted Platform Module (TPM) on your computer, which stores encryption keys and sensitive data.
However, remember that encountering an error code doesn’t automatically mean permanent data loss or irreparable damage. To resolve error code 80090034, try updating your computer’s BIOS or follow the instructions provided by @AnthonyD, @tjnihal to resolve this error code.
Here are some easy steps to try fixing the “Something went wrong” error in Microsoft Outlook:
Issue with Autodiscover Process: Sometimes Outlook gets confused when setting up your email profile. This can be a result of problems with the auto-discover action, which is a process used by Outlook to automate profile configuration. If the cause turns out to be that Outlook is unable to access the server for proper retrieval of data.
Check for DNS Entries: If you’ve turned on 2FA (two-factor authentication), try turning it off temporarily while setting up your account. Also, look for any unexpected DNS entries and remove them.
Modify the Windows Registry: You can try to adjust the settings in Windows Registry in order to solve the task, but you should be careful because messing it up can crack other things.
Repair or Reinstall Outlook: If other methods do not function, you may consider fixing Outlook. Go to “Settings,” click on “Apps,” tap on “Apps and features,” tap on “Microsoft Office,” and click on “Repair.” This could repair any problems existing in Outlook.
As always, ensure you have a backup of your data beforehand in case you accidentally damage your computer system.
