Windows 10 Black Screen when login with other users account


I Am having an issue with one of my office computers. When I try to log in with a different user to the system I click on Other User and type in the user name and as soon as I go to type the password the screen goes black. The only way to get the screen back is by pressing the CTRL-ALT-DEL and it comes back to the original user that was signed in.

I can log in to the system with an existing user account with the same credentials and it is working fine. The computer is domain joined and I have tried to log in with multiple user accounts to the same computer but all of them throwing the same black screen error.



Hi @Fletcher,

Are you using any GPO in your office? What version of Windows 10 are you using?.

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