Hi everyone,
My friend, he has an Acer laptop crashed from a BSOD and he’s no longer able to boot into Windows 10, he suspects it was a recent Windows 10 update but cannot be 100% sure.
These are the things he attempted to troubleshoot his laptop.
- Attempted to use Windows 10 self fix service, system restore, etc.
but none of the features are working.
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Downloaded Win 10 onto USB boot drive and booted through a USB drive and was able to access the command prompt.
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Followed rebuild BCD procedure and typed Bootrec /rebuildbcd and got “Total identified Windows installations: 0”
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Typed attrib c:\boot\bcd -h -r -s and " ren c:\boot\bcd bcd.old – got “File not found – C:\boot\bcd”
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Google told him to try bcdedit /export c:\bcdbackup and he got “Operations has failed”
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Tried the safe boot command bcdedit /set {default} safeboot minima l and got “The boot configuration data store could not be opened”
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He checked Diskpart > list volume and his SSD is not showing up but only the USB drive.
-
Tried to do a new Windows 10 installation via the USB drive but it cannot pick up the SSD. he double-checked in BIOS and he can see my SSD is still there.
Any steps he can try before he has to resort to doing a clean format of the SSD.
Thanks all in advance!