I’m having an issue with the Start menu search function and MS Edge. Here’s what happens:
Search: Staff A hits the windows key and types in “outlook” (for example…). The search box gets 1, maybe 2 letters in before it locks up completely, turns black, then closes.
Edge: Staff X clicks on the Edge icon to open it up. Edge opens with two tabs that immediately say “This page is not responding” then shuts down immediately.
Following all the steps to reset Cortana, searchui, or edge result in no change of behavior.
Also, if you open a website shortcut and Edge is the default browser, the web page opens with no issues on Edge. The issue only occurs on the default error pages such as if there is no available internet connection or Edge’s default homepage. But whatever, I don’t even care about Edge. The issue I’m concerned with is SearchUI.exe crashing.
Here are the error messages I’m getting in the event viewer for SearchUI.exe and subsequent information message. The faulting module is the same as the faulting module for the Edge error message.
Can anyone help? Besides downgrading to Win 10 17xx and going through several release upgrades, does anyone have insight? This application is critical to business processes, unfortunately. (Can’t wait until the new software is completed!).
Application Error EventID 1000
Text Faulting application name: SearchUI.exe, version: 10.0.17763.1, time stamp: 0x5b9c5812 Faulting module name: edgehtml.dll, version: 11.0.17763.55, time stamp: 0x8cdbf184 Exception code: 0xc0000602 Fault offset: 0x0000000000365174 Faulting process id: 0x1308 Faulting application start time: 0x01d51bbd972812f1 Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe Faulting module path: C:\Windows\SYSTEM32\edgehtml.dll Report Id: 31721cb9-dc9a-4e99-927c-2bfc158890fd Faulting package full name: Microsoft.Windows.Cortana_184.108.40.20663_neutral_neutral_cw5n1h2txyewy Faulting package-relative application ID: CortanaUI
Event ID 1001 (information)
Fault bucket 2065906309820267058, type 5 Event Name: MoAppCrash Response: Not available Cab Id: 0 Problem signature: P1: Microsoft.Windows.Cortana_220.127.116.1163_neutral_neutral_cw5n1h2txyewy P2: praid:CortanaUI P3: 10.0.17763.1 P4: 5b9c5812 P5: edgehtml.dll P6: 11.0.17763.55 P7: 8cdbf184 P8: c0000602 P9: 0000000000365174 P10: