I have been using this laptop for around five years, but one day when I went to start it, it just wouldn’t get to the login screen. I called support and they said I needed to reinstall windows. So, I took a USB and install windows installation files onto and went through with the directions.
From the USB installation, windows were successfully completed and prompt to restart the laptop I did choose to restart. It was very fast and quick I think almost completed in 5mins. After the restart Preparing your device successfully completed and after again it restarted automatically without any request or prompt.
Now my problem is after the restart the screen stuck in with a cursor in Black screen for at least 10 hours or so. Should I power off the laptop and try again to install the Windows or What should I do?