Windows 10 Update We couldn’t connect to the update service. We’ll try again later

Hi, Suddenly, from last week few of my Windows 10 users device cannot get Windows 10 update? We currently using Windows 10 Pro with version (Version 1803, OS build 17134.167) for all of our users and the same error encountered on the windows update page, it also shows that “We couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure that you’re connected to the Internet.”

When attempting to manually update Windows, the Windows Update service displays the following error:
error encountered

One of the user complaining that this problem appears in his PC for the last one month but others don’t complain about.

We check connection with modems and routers, everything is all fine. We had also run the Windows Update troubleshoot. Also, I notice Microsoft Store also cannot enter for 2 of them, when I open it always loading cannot enter the store. Can I know what problem is this?

1 Like


You can manually download updates from official site and install them

You can try running update trobleshooter, if that does not fix the issue you can manually download and install the updates.

Thank You

Hello @Carson

Welcome to community :bouquet:
Please try these steps

Hi @Carson,

Please follow the step by step solutions and let me know if this helped.

Method 1. Change DNS Settings

  1. Right click on the Network icon in Taskbar and click Open Network and Sharing Center. *

  2. Select Ethernet (or Wi-Fi) on the left, and then at ‘Related settings’ section, click Change adapter options .

  3. Right click on the active Network Adapter (Ethernet or Wi-Fi) and select Properties .

  4. Select the 'Internet Protocol Version 4 (TCP/IPv4) ’ and click Properties

  5. At Internet Protocol Version 4 (TCP/IPv4) properties:

a. Check the Use the following DNS server addresses: radio button.
b. Then, type the following DNS server addresses (Google’s public DNS Servers) and click OK.

  1. Restart your computer.

Method 2. Run the Windows Update Troubleshooter.

  1. Download and then run the Windows Update Troubleshooter for Windows 10.

  2. Click Next at the first screen.

  3. Click *Try troubleshooting as an administrator.

  4. Click Next again and then let the ‘Troubleshooter’ to detect the problems with the Windows Update.

  5. When prompted click Apply this fix.

  6. When the repair is completed proceed to check and install updates.

Method 3. Delete the Update Store Folder.

The “C:\Windows\SoftwareDistribution”, is the location where Windows stores the Windows Updates. Many times this folder becomes corrupted and you must re-create it in order to download updates and install from scratch. To rebuild (re-create) the “SoftwareDistribution” folder follow the steps below:

Step 1: Stop the Windows Update Service.

  1. Press Windows image_thumb8_thumb + R keys to open the run command box.
  2. In the Search box, type: services.msc & click OK .
  3. In Services control panel locate the Windows Update service.
  4. Right-click on Windows Update service and select Stop .

Step 2: Delete the SoftwareDistribution folder.

  1. Open Windows Explorer and navigate to: C:\Windows folder.
  2. Find and Delete the SoftwareDistribution folder (or rename it. e.g. to “SoftwareDistributionOLD”) .

Step 3: Start the Windows Update Service.

  1. Open Windows Services control panel.
  2. Right-click on Windows Update service and select Start .

Step 4: Check and Install Windows 10 Update.

  1. Navigate to SettingsUpdate and Security and click Check for Updates .