Windows 1809 RDP black screen issue

Windows Desktop Windows 10
1

Hi,

We recently started to upgrade our system from windows version 1709 to 1809 but few of the system started getting black screen while connecting through RDP.

This is making me weird. This is not happing to all the users only for particulars users.

2

Hello @AbdulR

step -1
press ctrl+alt+end to open task manager
to to file run explorer.exe

step -2 check display setting

1.click show options on main Remote Desktop Screen
2. go to display tab–> display configuration --> adjust Display setting size

image
image558×589 61.7 KB

Step 3

create new account and try from new account

3

you can try to install KB4503327 update. and also you can disable video card driver and try to connect with basic driver

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4

Hi @AbdulR,

As @zura1994 has already suggested check if your system has installed KB4503327 or not. In windows 10 1809 there is a bug which case this issue. for more information read this article
Windows 10 KB4503327 brings black screen issues for many

1 Like
5

Thanks all for your suggestion specially @zura1994, @tjnihal :trophy:

After install the KB4503327 update to the PC this issue disappear. Now RDP is working fine.

Thanks

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