Tech

Your computer trusted platform module has malfunctioned. error code 80090016

Hi,

All of sudden one of my user facing this issue while logging to any of the office product application like Microsoft Teams, Microsoft Outlook, PowerPoint, Visual Studio etc.,. All of the application are refusing to sign in with the error: Something went wrong. Your computer trusted platform module has malfunctioned. If this error persists, contact your system administrator with error code 80090016.

I search on the google and followed the below troubleshooting steps:

  1. Deleted the user profile and created new one
  2. Disconnected from domain and rejoined again
  3. Perform network reset
  4. Performed system restore but failed

but none of the above issue resolved this issue. But to be curious when I login with another account on the same PC. I am not getting any of this error.

Now my only option is to reset the Windows 10 OS but I don’t want to do it because I have 20+ application running on that PC which need to be installed again and that is a lots of work for me.

Please help

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Solutions 1:

This receive trusted platform module has malfunctioned error code 80090016 error ir your computer’s trusted platform module has malfunctioned which means your Windows 10 device is not able to store some of the Microsoft credential on your credential manager. You can simply solve this error in two ways. Most of the time this error will disappear by removing all the credentials from the credential manager related to Office 365 applications. In some rare cast you
may have to perform the second solution given here.

Remove Office 365 or Microsoft 365 application credential in Credential manager:

  1. Type Credential Manager on the search bar as shown in the below image:

    image

  2. Remove all the credential related to Office 365 or Microsoft 365 Applications: As you can see in the below image you will see a lots of credential related to office 365 or Microsoft Office 365 application.

    image

    Select each credential and remove them all.

  3. Now restart your PC and try login again with your Microsoft credential.

Solutions 2:

Created Protection Policy registry key:

  1. Open Registry Editor by pressing ctrl+r on your keyboard and type Regedit.msc

    image

  2. Go to the below location on the registry editor:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb

  1. Create a new registry key:Right click on the registry editor and select New\ DWORD (32-bit) Value

    Give the name and value as below:ProtectionPolicy"=dword:00000001

  2. Now close the registry editor and try to login any of your effected Office 365 Applications.

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