One of my users getting this strange error while login “Your password was changed on a different device. You must sign in to this device once with your new password and then you can sign in with Windows Hello.”
He doesn’t have another device, and he claims he did not change his password, I left with no choice to believe him. Does it mean his lap got hacked? well, I am not sure what would have happened.
I believe I am not the first having this problem, someone would already have this issue. Now I am looking for an answer. I appreciate it if anyone helps with this issue.
Please follow the below process and try to change your password again.
How to update Hello after you change your password on another device
When you try to sign in using your PIN or biometric, you will see the following message: Your password was changed on a different device. You must sign in to this device once with your new password, and then you can sign in with your PIN.
Click OK.
Click Sign-in options .
Click the Password button.
Sign in with new password.
The next time that you sign in, you can select Sign-in options and then select PIN to resume using your PIN.
